Returns & Exchanges

We want you to love your tonies® fashion items, but if you are not completely satisfied, we offer a hassle-free 30-day return policy for all unworn and unwashed apparel. Simply ensure your items are in their original packaging with tags attached to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided at the end of the return process and secure it to your package.

• 3.
  Ship the Package

  Drop off your package at any authorized carrier location, ensuring all original tags and packaging are included inside.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.